Q & A
Q: Where do you ship out from?
A: We are located in Singapore and ship out from Singapore.
Q: Do you ship to my country?
A: Currently, we ship to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Indonesia, Italy, Japan, Macao SAR, Malaysia, Netherlands, New Zealand, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom and United States.
Q: How much will the shipping be?
A: Shipping prices will be calculated at the checkout page once you input down your address.
Q: How long will the shipping take?
A: We will take 1 - 3 days to process and pack your order.
Afterwards, delivery transit will take 1 - 2 weeks, depend on how far your country of destination is. For peak holiday period, example Christmas, expect delays in receiving your parcel.
Q: Will it come with tracking number?
A: Yes, all shipment comes with tracking number. We will e-mail you separately for the tracking number.
Q: Do you collect taxes or customs duties at checkout?
A: No, our prices do not include taxes or customs duties for your destination country. If local duties or import taxes apply, your shipping courier will contact you directly via SMS, email, or mail with instructions on how to settle the payment.
Q: Can I cancel my order or refund?
A: We can cancel your order if we have not ship out your parcel. Payment will be transfer back to your card/bank within a week, depend on your bank/card processing time.
We do not accept refund once we ship out your order. We also do not accept return of packages.
Q: I did not receive my parcel / Why is my parcel not moving?
A: Once we hand over your parcel to the courier, the courier is reliable for your parcel. We will help out in locating and sending enquires to the couriers, any outcome will be determined from then.
Q: I have missing items!
A: Impossible! We will always make sure that we pack all of your items in. By the way, did you know, every order will be documented (photo and picture proof) of the packing process before we ship it out? So, we can review it back to prevent any disputes.
For all enquires, do e-mail us at trinketshobby@gmail.com .
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** Product Listing: **
- "Brand New" are goods that are unopened and unused.
- "Used" are goods that are pre-owned and second hand. For used goods, there might be light defects such as scratches and blemishes.
- All goods are guaranteed authentic.
- Pictures are taken by phone camera. There might be lighting glare, blurriness and minor colour differences.
- What you see in the pictures is what you will be getting.
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